Privacy Policy
Last updated: 8 August 2026
225 Group Limited (“225Group”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect and use your personal information when you use our website, become a member, manage your membership, contact us or purchase from our online shop.
1. Who we are
225 Group Limited is responsible for the personal information covered by this Privacy Policy.
225 Group Limited
Company number: 13095886
Registered office: 167-169 Great Portland Street, 5th Floor, London, W1W 7PF
Email: [email protected]
We are registered in England and Wales as a private company limited by guarantee.
2. Information we collect
Depending on how you use our website and services, we may collect:
- your name and contact details;
- postal, billing and delivery addresses;
- email address and telephone number, where provided;
- website account details;
- membership details, including your membership type, number and renewal history;
- information about linked memberships;
- orders, purchases, discounts, refunds and payment records;
- correspondence with us;
- information required to provide membership benefits;
- IP address, browser and device information;
- website security and access logs; and
- cookie and website usage information.
We only collect information that we reasonably need to operate 225Group and provide our services.
3. How we use your information
We may use your personal information to:
- create and manage your membership;
- process membership applications and renewals;
- provide membership benefits and members-only website access;
- manage your website account;
- process shop orders and payments;
- arrange postage and delivery;
- apply membership discounts;
- respond to enquiries and provide support;
- send important information about your membership, account or order;
- maintain the security and operation of our website;
- prevent fraud or misuse;
- maintain financial and administrative records; and
- send marketing communications where we are permitted to do so.
4. Our lawful reasons for using your information
Under UK data protection law, we must have a lawful reason for using your personal information.
We generally rely on:
Contract – where we need your information to provide a membership, website account or fulfil an order.
Legal obligation – where we are required to retain or use information to meet legal, accounting or regulatory requirements.
Legitimate interests – where it is reasonably necessary to operate, protect and improve 225Group and our services, provided those interests do not override your rights.
Consent – where you have chosen to receive certain marketing communications or agreed to certain non-essential website technologies.
5. WordPress and WooCommerce
Our website is built using WordPress and uses WooCommerce to provide online shopping functionality.
When you create an account, log in, become a member or place an order, information may be stored within our WordPress website so that we can provide these services.
The website may also record technical information such as login activity, IP addresses and security logs where necessary to keep the website secure and functioning correctly.
WooCommerce may store information relating to your basket, checkout, orders, billing and delivery details.
6. Payments
Payments made through our website are processed using secure third-party payment providers.
Your full payment card details are normally handled directly by the payment provider rather than being stored by 225Group.
We may retain information about a payment such as its value, date, status and transaction reference where necessary to manage your membership or order and maintain financial records.
7. Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to function, for example to:
- keep you logged in;
- remember your shopping basket;
- operate the checkout;
- maintain website security; and
- remember your cookie preferences.
We may also use analytics or other non-essential technologies to understand how people use our website.
Where consent is required, these technologies will not be used until you have made your choice through our cookie controls.
More information can be found in our Cookie Policy.
8. Email communications
We may contact you where necessary to manage your membership, website account or shop order. These are service communications and may be required to provide the service you have requested.
We may separately send newsletters, updates or promotional communications where we have an appropriate lawful basis to do so.
You can unsubscribe from marketing emails at any time using the unsubscribe option provided in the email or by contacting us.
9. Who we share information with
We do not sell your personal information.
We may share information where reasonably necessary with organisations that help us operate our services, including:
- website and hosting providers;
- WordPress and WooCommerce service providers;
- payment processors;
- email service providers;
- postal and delivery services;
- IT and security providers;
- professional advisers; and
- regulators, authorities or law enforcement agencies where legally required.
These organisations only receive the information necessary for the service they provide.
10. How long we keep your information
We do not keep personal information for longer than we reasonably need it.
Membership information will normally be retained for the duration of your membership and for up to two years after your membership ends, unless we have a legal or legitimate reason to retain particular information for longer.
Order, payment and financial information may be retained for longer where required for accounting, tax or legal purposes.
Website accounts and associated information may be removed or anonymised when they are no longer required.
11. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or loss.
This includes appropriate access controls, website security measures and limiting access to personal information to those who reasonably require it.
No internet-based service can be guaranteed to be completely secure, but we take reasonable steps to protect the information entrusted to us.
12. Information processed outside the UK
Some of the service providers used to operate our website or services may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that it remains protected in accordance with UK data protection law.
13. Your rights
Depending on the circumstances, you may have the right to:
- ask what personal information we hold about you;
- receive a copy of your personal information;
- correct inaccurate information;
- ask us to delete information;
- ask us to restrict how information is used;
- object to certain uses of your information;
- request transfer of certain information; and
- withdraw your consent where we rely on consent.
Some of these rights are subject to legal limitations and may not apply in every situation.
To exercise your rights, contact [email protected].
14. Data protection complaints
If you have concerns about how we have handled your personal information, please contact us at [email protected].
We will acknowledge a data protection complaint within 30 days and investigate it appropriately.
You also have the right to raise concerns with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
We would appreciate the opportunity to address your concerns directly before you contact the ICO.
15. Other websites and services
Our website may contain links to websites operated by other organisations.
We are not responsible for the privacy practices of external websites and recommend that you review their privacy information separately.
16. Changes to this policy
We may update this Privacy Policy when our website, services or legal obligations change.
The latest version will always be published on our website, with the date of the most recent update shown at the top.
Contact us
For questions about this Privacy Policy or how 225Group uses your personal information, contact:
225 Group Limited
167-169 Great Portland Street, 5th Floor
London
W1W 7PF
Email: [email protected]
